Privacy Policy

Privacy Policy

At Ceuticoz Canada (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from ceuticoz.ca (“the Site”).

Information We Collect

1. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment information (processed securely by Shopify/third-party gateway; we do not store card data)

2. Device Information

Automatically collected when you browse the Site:

  • IP address
  • Browser type
  • Cookies
  • Browsing actions and analytics (via Shopify, Google Analytics, Meta Pixel, etc.)

3. Order Information

  • Products purchased
  • Order history
  • Preferences and interactions with our brand

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you (order updates, customer support)
  • Improve our website, products, and customer experience
  • Provide targeted marketing based on your preferences
  • Comply with Canadian laws and Shopify requirements

Sharing Your Information

We may share data with:

  • Shopify (website hosting and e-commerce platform)
  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping partners (Canada Post, UPS, DHL)
  • Marketing tools (Meta, Google, email service providers)

We do not sell personal information.

Your Rights (PIPEDA)

You have the right to:

  • Access your personal data
  • Correct or update information
  • Withdraw consent for marketing
  • Request deletion of your data (subject to legal requirements)

Cookies

We use cookies to enhance browsing, analyze traffic, and personalize content. You can disable cookies in your browser settings.

Contact Us

Email: care@ceuticoz.com

Address: 6555, Kempson Cres., Delta, BC - V4E 1R6, Canada